DELIVERY
DELIVERY VEHICLES
Most delivery vehicles used are between 7.5ton and 15ton. We would ask that for your own benefit you provide a good clear access to the property.
DELIVERY
In the majority of cases we aim to deliver on a next day basis or on a day convenient to you. Delivery times are 08:00 to 17:30 Monday to Friday. We are able to offer timed or weekend delivery although this will incur an additional charge.
DELIVERY COST
Next Day & Timed Deliveries
For an additional charge we are often able to provide a next day or timed delivery. (Please contact our sales office for costs).
International pallet prices for door to door delivery (including insurance).
Prices do not include any import or local taxes, these are to be paid by the customer upon arrival where necessary.
WEIGHT & HANDLING
Cast products are extremely Some of our products can be extremely heavy. With this in mind, it is necessary to have personnel and suitable equipment at site on the day of delivery. Where we supply a drawing for bespoke items, we will provide the weight. For all other weights, please contact our office on 0333 987 4452
DELIVERY TIMES
Delivery Days Deliveries of larger items (ie. Gutters, pipes and radiators)will normally be palletised and sent on a 3 day carrier for the delivery to reach the site within 3 days from date of despatch. We are able to offer Next Day Delivery for an additional charge (please contact our sales office for further details and charges).
Radiators Victorian & Nouveau 4 – 5 Days All Other Models 14 – 21 Days
Gutters & Pipes Standard Products 3 – 4 Days
Cast Rooflights 1 – 2 Days
Valves & Accessories 2 – 3 Days
Airbricks 2 – 3 Days
Soil Pipe & Fittings 7 Days
STORAGE
Our standard range of rooflights will arrive boxed with most bespoke rooflights being sent in a crate. It is advisable to store all items pre-installation in the packaging provided and in a dry environment. Items which are damaged on site cannot be returned.
DESPATCH
When the items are manufactured/assembled and packed, our order despatch department will call you to advise, and items on our standard delivery schedule will normally be delivered within 3 days following the day of advice.
CHECKING OF GOODS/DELIVERY
PLEASE CHECK YOUR DELIVERY
We cannot refund or replace items which have been signed for as ‘received in good condition’. Mark any shortages or damages on the driver delivery paperwork at the time of delivery.
If for any reason you are unable to check, please sign ‘Unchecked’ and report any damages / missing items within 24 hours.
Should you have any questions at the point of delivery, please ask the driver to wait and call us on 0333 987 4452
SHOWROOM OPENING HOURS
Monday 8.30am to 5.00pm
Tuesday 8.30am to 5.00pm
Wednesday 8.30am to 5.00pm
Thursday 8.30am to 5.00pm
Friday 8.30am to 4.00pm
DISCOUNTS
Trade Discounts Applicable
Trade discounts (where applicable) will be automatically applied to your order at the time of purchase. (via your shopping cart)
Radiators
Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)
Gutters & Pipes
Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)
Rooflights Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)
